Harry Kashouli
Experienced in Video Games for Quality Assurance/Technical Compliance/Production
43 years old
Driving License
Suisun City (94585) United States (California)
Professional Status
Unemployed
Available
About Me
I am a proactive individual with a great passion for video games, and a desire to ensure quality for fellow players. I have demonstrated leadership skills throughout my career and developed technical skills on multiple platforms. I continually strive to learn more and communicate that knowledge to those that it would benefit. My long-term goal is to continue to enhance my skill set, so that I can assist and lead all future projects to success.
Producer
Riot Games
September 2017
to October 2018
Full-time
Los Angeles
United States - California
- Titles: League of Legends, unannounced R&D projects
- Responsible for ensuring that global live services for all our products were up and running, aiming for 99% uptime
- Live Producer for European/Russian/Turkish servers of League of Legends. My main role was to interact with regional managers and our engineering teams, to ensure the correct operation of the game for our players, identifying potential issues through data trends and planned changes
- Assisted with the adoption of GDPR, so that Riot was compliant with the EU’s new data privacy regulations
- Lead incident triages, engaging the correct teams, and updating stakeholders. As incident commander, my role was also to confirm SLAs were observed between our teams
- Heavily engaged with our NOC (Network Operations Centre), monitoring service metrics
- Data analyst and Jira/Confluence admin for my team, providing regular updates to the entire company
- Focused on R&D projects, leading the efforts required to launch games (age ratings, first party submissions, etc.)