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Harry Kashouli

Experienced in Video Games for Quality Assurance/Technical Compliance/Production

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Harry Kashouli
44 years old
Driving License
Suisun City (94585) United States (California)
Contact me
Professional Status
Unemployed
Available
About Me
I am a proactive individual with a great passion for video games, and a desire to ensure quality for fellow players. I have demonstrated leadership skills throughout my career and developed technical skills on multiple platforms. I continually strive to learn more and communicate that knowledge to those that it would benefit. My long-term goal is to continue to enhance my skill set, so that I can assist and lead all future projects to success.
Experiences
  • Titles: Magic The Gathering: Arena, unannounced R&D projects
  • Technical Producer for the Online Game Services team; backend support for all games and projects.
  • Managed work with a co-dev studio on AI projects for games and internal teams, using Google GenAI. Delivered three projects: MtG assistant, codegen tool, and analytics assistant.
  • Created an initiative for the team to focus on following technical, legal & platform guidelines.
  • Managed the successful addition of new parental consent and age verification tools for our games.
  • Led intake processes for games to use our centralised tools for analytics, social, and login services.
  • Titles: Asgard’s Wrath 2, unannounced R&D projects
  • Producer for Engineering, Design, and UI teams.
  • Ensured that project deliverables were timely for our various internal and external milestones. I planned all work for my teams, creating pipeline processes for seamless integrations and handoffs.
  • Assisted as Jira admin for the studio, and taught its usage to our teams. Weekly reports given to team leads to monitor tasks.
  • Titles: Borderlands 3, NBA 2K, WWE 2K, unannounced R&D projects
  • Producer for the Analytics team for all 2K games and projects.
  • Responsible for ensuring that our five sub-teams were on target with tasks, and stakeholder expectations were set and met. Our team was split into Data Engineering, Data Science, Reporting, Mobile, and Monetization.
  • Weekly and monthly analytics reports delivered to studio leadership, indicating player and revenue trends.
  • Titles: League of Legends, Legends of Runeterra, Valorant, unannounced R&D projects
  • Responsible for ensuring that global live services for all our products were up, aiming for 99% uptime.
  • Live Ops Producer for European/Russian/Turkish servers of League of Legends. Interacted with regional managers and engineering teams, identifying potential issues through data trends and planned changes.
  • Focused on R&D projects, leading the efforts required to launch games (age ratings, first party submissions, regional rules).
  • Assisted with the adoption of GDPR, so that Riot was compliant with the EU’s new data privacy regulations.
  • Lead incident triages, engaging the correct teams, updating stakeholders, and confirming SLAs.
  • Data analyst and Jira/Confluence admin for my team, providing regular updates to the entire company.
  • Titles: South Park: The Fractured But Whole, Tetris Ultimate, Toy Soldiers: War Chest
  • Publishing Producer for QA & contract deliverables of third-party development studios.
  • Release and Submissions Manager for Xbox, PlayStation, and Steam.
  • Managed Engineering teams for gameplay features and game engines.
  • Managed licenced IPs as a first- and third-party producer.
  • Jira admin for all the projects for the studio.
  • Managed the studio’s Development QA team, ensuring corporation with global QA directives.
  • Liaison for stage gate assessment teams: Compliance, Network, first-party and Ubisoft guidelines.
  • Titles: Just Dance 2014 & 2015
  • Acting QA Manager for Just Dance. Began with the Xbox 360 and Xbox One platforms, including SmartGlass integration; promoted to manage next-gen Xbox One and PS4. Partially responsible for all remaining platforms for our title (PS3, Wii & Wii U), working with other global studios.
  • Transitioned my teams from waterfall to agile, initially within QA and then for the entire project.
  • Collaborated daily with external QA & development teams, located in Romania and India.
  • Jira admin for our studio; responsible for creating/updating all team/discipline dashboards.
  • Monitored code check-ins in Perforce, and took appropriate actions.
  • Titles: Dead Space 2 & 3
  • Scrum Master for QA & Engineering.
  • Responsible for organising compliance testing & submissions for all platforms.
  • Actively kept up to date regarding all compliance areas (Sony, Nintendo, Microsoft, and PC).
  • Admin for DevTest/DevTrack.
  • Assisted with the training of our new outsourced test teams in Argentina, Romania, and the USA.
  • Checked products for legal requirements (age ratings, regional rules).
  • Part of EA’s Worldwide Compliance Initiative, focused on keeping every Compliance team up to date.
  • Received a global EA award for Being Accountable.
  • Moved to the USA to assist with the training of our newly formed North American team.
  • Responsible for carrying out compliance tests & submissions for the Xbox 360 platform, for all NA-published titles, including licensed IPs such as Lord of the Rings, Simpsons, and Hasbro titles.
  • Actively kept up to date regarding all compliance platforms (Sony, Nintendo, Microsoft, and PC).
  • Administered DevTest/DevTrack for the company.
  • Communicated heavily with development studios, keeping them current with first party updates.
  • Completely rearranged how the network was set up for our online testing, and received an EA award.
  • Responsible for carrying out compliance tests on Sony platforms, mainly PS3 and PSP.
  • Administered DevTest/DevTrack for my team.
  • Created and led a group that was responsible for all development software/hardware updates; actively maintained an internal site for all studios with documentation for all platforms.
  • Worked heavily with the newly formed localisation team in Madrid, training them in compliance.
  • Responsible for training teams for submission of software titles to first parties.
  • Assisted the department in IT situations, such as updating/maintaining test computers.
  • Stayed up to date with first party platforms & their related development tools.
  • Responsible for discovering and reporting issues in all EU-published software titles.
  • Demonstrated teamwork and leadership abilities.
  • Managed a team of four staff across three different bars, allocating tasks and serving customers
  • Demonstrated excellent team management and leadership skills, ensuring the utmost quality of service was provided
  • Frequently selected for important business functions
  • Implemented the migration of all data to a new software and hardware package
  • Successfully learned and subsequently taught hotel staff usage of the new "Protel" software, working within strict time constraints
  • Made responsible for a smooth and seamless transition during the busiest part of the tourist season
  • Assisted with the ISO 9001:2000 certification of the company
  • Responsible for collecting data regarding electricity consumption addresses in the District of Paphos
  • Developed people skills by gathering data during meetings with members of the local councils
  • Involved in data processing within the accounts department
  • Responsible for collecting data regarding electricity consumption addresses in the District of Paphos
  • Developed people skills by gathering data during meetings with members of the local councils
  • Involved in data processing within the accounts department
  • Responsible for platoons at three battalions
  • In charge of military education throughout two years, including the training of new recruits
  • Demonstrated effective leadership over others whilst simultaneously obeying commands from higher ranks
Education

BSc (Hons)

Royal Holloway, University of London

September 2001 to July 2005
Physics
Dissertation in Kaluza-Klein theory
Skills

Production

  • Experienced with managing teams of multiple disciplines
  • Analytical and data-driven decision making
  • Problem solver

Technical Compliance

  • Xbox One, Xbox 360 development kits / XDK
  • PS4, PS3, PS2, Vita and PSP development kits and their relevant SDK tools
  • Nintendo Wii U/Wii devkits/SDKs
  • PC (Games for Windows, Facebook)
  • Android, iOS guideline experience

QA Tools

  • TechExcel DevTest / DevTrack
  • Bugzilla
  • Canonical (Ubuntu) Launchpad
  • Mantis
  • Atlassian Jira/Confluence
  • Perforce

Computer skills

  • Microsoft Office (Word, Excel, PowerPoint, Project, Visio, Outlook)
  • Microsoft SharePoint
  • C++ / Java basic skills
  • Basic 3D software skills (Maya, Blender, XSI)
  • Proficient in building computers and administering them
  • Skilled in using Windows, Linux and macOS

Languages

  • English (fluent)
  • Greek (fluent)
Interests

Other

  • Technical Compliance
  • Technology
  • Video Games
  • Writing (Currently working on a fantasy novel)